The eCommerce Category Manager will be responsible for growing and expanding our current catalog for the SWCORP Brands. This role will partner directly with Sales, Marketing and Supply Chain to help identify opportunities in the marketplace by using gap analysis, product and category research, and competitive analysis to maximize sales conversion. In addition to evaluating current catalog health, the Category Manager will also work with Sales and Marketing to identify product assortment needs. The successful candidate will be the main point of contact for several vendor partners and focus on managing the business relationship, including improving business terms to drive sales and margin improvements. An excellent understanding of eCommerce business concepts, practices, and procedures is MUST. An excellent eCommerce Category Manager must have extensive experience in understanding consumer needs in a Soft or Durable Goods industry. The goal is to increase the sales and profitability of the business to drive sustainable growth.

Responsibilities:

• Analyze data and insights to determine industry and consumer trends
• Devise long-term development strategies for product categories
• Develop exit strategies for unsuccessful products
• Build relationships with vendors to achieve better pricing and quality of services
• Partner with Supply Chain to place appropriate orders to ensure product availability
• Determine the positioning of a product category to maximize visibility
• Work with Marketing and Sales teams to determine competitive pricing and promotional activities of a product category
• Make forecasts for product demand to ensure the sustainability of inventory
• Assume responsibility for budget development and revenue for the category

Requirements:

• ERP software experience required
• Knowledge of Amazon and other Big Box E-commerce retailer business processes and tools. Home Improvement Big Box preferred.
• Experience sourcing new products from China.
• Soft or Durable goods experience. Home Improvement Preferred.
• Strong Analytical skills in pricing strategies for product and margin
• Strong knowledge in Microsoft Office Suite, particularly Excel.
• Strong written and verbal communication skills.
• Strong multi-tasking skills.
• Proven experience as a category manager or similar role
• Solid knowledge of category management, marketing, and sales principles
• Understanding of data analysis and forecasting methods
• Excellent communication and people skills

Education and Training:

• Minimum of 3-4 years of e-commerce and category management experience.
• Desired systems experience includes retailer vendor portals, Microsoft Office, and ERP systems

Inside Sales Representative

POSITION SUMMARY

The Inside Sales division at SWCORP will be focused revenue generation, while insuring to deliver premium service. You will be fostering a sales culture where product quality and service excellence will allow you to acquire new customers, cross/upsell to existing, and increase loyalty through repeat business.  As a Brand advocate you will also be required to maintain accurate customer records of all contacts, including but not limited to closed sales, follow ups or general inquiries.  As of our first point of customer engagement, you must continually find ways of leveraging each contact by upselling out of warranty parts and cross selling companion products, all while building brand/product awareness.

DELIVERABLES AND RESPONSIBILITIES:

• Manage high volume of contacts in a timely manner high quality of services and performance standards
• Upsell, cross sell and work towards high conversions; consistently following up on sales opportunities parts and or warranty related
• Disposition no less than 95% of all contacts received new and or existing into the CRM
• Perform outbound customer calls to promote and sell a product and or service
• Provide product literature, brochures, catalogs and other campaign material
• “Responds to customer complaints in a professional manner; attempts to resolve
• complaints successfully and upsell in accordance with established guidelines.”

COMPETENCIES & EXPERIENCE

• Excellent written, verbal and communication skills
• Demonstrated ability to build and maintain good working relationships with colleagues
• Attention to detail and ability to multi-task
• Demonstrated problem solving skills and sales skills
• Ability to turn a difficult/irate customer into sales opportunity
• 3+ years’ experience in high volume/fast paced sales contact center
• Experience with inside sales through multiple channels which include inbound, outbound, chat, and eCommerce
• Working knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
• Excellent knowledge around SLAs, KPIs, and general sales call center metrics
• Working knowledge of CRM platforms (preferred Sugar CRM)
• Strong understanding of quality metrics and process
• Ability to work a flexible schedule
• Spanish a plus

ABOUT US

SWCORP™, also known as Spa World Corporation, was established in 2005 and has since become one of the nation’s leading providers of in-home luxury brand bathtubs and fashion fixtures. Thousands of Americans have entrusted SWCORP™ to deliver high-end quality products that aesthetically and functionally enrich their quality of life. SWCORP™ brand products can be found in the nation’s largest home improvement dealers as well as the globes more trusted internet stores. Position eligible for base + quarterly bonus, Medical, Dental, STD/LTD, Vacation/Floaters and Major Holiday.

INTERESTED IN JOINING OUR TEAM – APPLY ONLINE AT SWCORP.COM/EMPLOYMENT

Other positions also available, click on “OTHER POSITIONS” for a list of our organizational functions.

Account Manager

POSITION SUMMARY

The Account Manager at SWCORP will be focused on fostering and maintaining strong relationships of key accounts. You will act as the primary point of contact for your accounts working towards building long-lasting, mutually beneficial relationships with your contacts, always striving to find the products which best fit the needs of the clients. As an advocate of your clients you will also aid internal departments by collecting information, such as sales leads or promotions, assisting in the processing of orders, analysis of client contracts ensuring compliance, and identifying industry trends.

DELIVERABLES AND RESPONSIBILITIES:

• Manage large vendor/customer accounts by strengthening relationships in order to maximize net contribution across all lines of business.
• Ensures quality of service for all customers, expanding existing relationships, monitoring profitability by driving revenue growth.
• Analyzes and identifies insights/data to support product development, category enhancement, and sales initiatives to key strategic partners.
• Develops short and long term sales channel strategies by utilizing a variety of methods; competitor analysis, industry research, focus groups and surveys.
• Ensures that project/staff milestones/goals are met and adhering to forecasted budgets.

COMPETENCIES AND EXPERIENCE:

• 5 years’ experience in a similar role , preferably in retail or hospitality
• Demonstrable experience in developing strategic relationships with partners or customers
• Team partner with other departments to ensure alignment of company goals
• Demonstrated background in enforcing attainment of sales goals, quantitative and qualitative
• Ability to produce useful customer insight data and make recommendations to appropriate management
• Solid experience with CRM software (preferably Salesforce, Zoho CRM or HubSpot, Netsuite)
• Strong computer knowledge with emphasis in Excel and PowerPoint
• 2+ years supervisory staff management experience required

ABOUT US

SWCORP™, also known as Spa World Corporation, was established in 2005 and has since become one of the nation’s leading providers of in-home luxury brand bathtubs and fashion fixtures. Thousands of Americans have entrusted SWCORP™ to deliver high-end quality products that aesthetically and functionally enrich their quality of life. SWCORP™ brand products can be found in the nation’s largest home improvement dealers as well as the globes more trusted internet stores. Position eligible for base + quarterly bonus, Medical, Dental, STD/LTD, Vacation/Floaters and Major Holidays.

INTERESTED IN JOINING OUR TEAM – APPLY ONLINE AT SWCORP.COM/EMPLOYMENT

Other positions also available, click on “OTHER POSITIONS” for a list of our organizational functions.

eCommerce Analyst – Multi-channel Home Goods Retailer

POSITION SUMMARY

Provides web analytic support for ecommerce and intranet sites. The Ecommerce Analyst is responsible for all aspects of our internet testing analytics effort, processing all data for analysis using measurement models, developing new performance measurement reports and models. The Ecommerce Data Analyst role includes analysis, use of existing internet measurement tools and operational tasks.

DELIVERABLES AND RESPONSIBILITIES:

• Implements and Monitors Digital Marketing Strategies across multiple channels
• Runs Daily, Weekly and Monthly KPI performance, sales and ROI tracking
• Implements optimizations on eCommerce Platforms
• Analyze and compile results for A/B Multivariate tests
• Executes and Analyzes E-mail campaigns across all channels
• Create and maintain eCommerce channel dashboards
• Assist in evaluating and recommending new digital marketing tools, technologies, and channels
• Takes ownership of the digital marketing calendar

COMPETENCIES & EXPERIENCE

• Technical affinity and know-how. Excellent quantitative and analytical skills. Data driven mind-set
• Strong written and verbal communication skills
• Collaborative team-player, self-motivated, and accountable
• Minimum of 1-3 years of experience in the field of Digital Analytics or in a related area of Ecommerce
• Exposure to eCommerce, Digital Marketing, or a data driven field

Exposure to SEO, SEM, PPC, and remarketing a plus

Manufacturing Production Manager

Summary

Responsible for the results of all operations within a specified area of the plant. Maintain a safe environment by ensuring all safety regulations and rules are followed. Plan for and ensure the availability of the necessary resources required to operate all production operations in area. Monitor all production operations for required throughput levels and maximum effectiveness, and initiate corrective actions when standards are not met. Develop and execute programs and actions to maintain a highly-trained and motivated supervisory staff and hourly workforce. Maintain detailed technical knowledge of area processes, materials, and equipment in order to provide expert guidance in solving problems and implementing improvements.

Responsibilities

• Direct the efforts of shift supervisors/team leaders and hourly workforce to meet daily production requirements
• Ensure manning in assigned areas is adequate to support production requirements
• Maintain plant safety and housekeeping standards
• Ensure supervisors/team leaders and hourly associates are properly trained to perform all job functions
• Monitor throughput and effectiveness in assigned area and implement corrective actions to improve these measures
• Coordinate efforts of area manufacturing engineers to drive safety, quality, delivery, cost and morale improvements
• Ensure all production operations meet established quality standards
• Identify, implement, and track improvements in safety, quality, delivery, cost, and morale
• Support and implement continuous improvement and lean manufacturing concepts such as Kaizen, TPM, 6 Sigma, 5S, etc
• Administer plant policies in a fair and consistent manner
• Ensure assigned areas have all necessary resources, tools, equipment, and supplies

Skills/Requirements

• Bachelor’s degree in a related field preferred
• Successful record of supervision in a manufacturing environment
• Ability to lead and develop subordinates
• Ability to interpret and apply company policies to plant operations
• Understanding of lean manufacturing principles

Customer Care Associate

SUMMARY

The Customer Service division at SWCORP will be focused on premium support of our customers. This focus on people creates a culture dedicated to our quality of service. You will be a brand advocate fostering an environment where product quality and service excellence go hand in hand. Premium support also means ensuring our customers have everything they need today and tomorrow by cross/upselling. You will be responsible with driving brand awareness and guaranteeing outstanding customer service.

DELIVERABLES AND RESPONSIBILITIES

• Managing customer contacts through multiple channels including but not limited to phone (inbound/outbound), emails, and chats
• Properly qualifying customers’ needs and accurately disposition each contact ensuring high levels of first contact resolution
• Build loyalty and trust by providing accurate information and insuring to follow up with all call backs/cases in a timely manner
• Disposition no less than 95% of all contacts received new and or existing into the CRM
• Leverage customer contacts by up & cross selling

COMPETENCIES & EXPERIENCE

• 3 – 5 years’ experience in high volume/fast paced contact center
• Excellent knowledge around SLAs, KPIs, and general call center metrics
• Working knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
• Working knowledge of CRM platforms (preferred Sugar CRM)
• Strong understanding of quality metrics and process
• Ability to work a flexible schedule
• Fluent in Spanish a plus
• Excellent written, verbal and communication skills
• Demonstrated ability to build and maintain good working relationships with colleague
• Attention to detail and ability to multi-task
• Demonstrated organizational and problem-solving skills

HS Diploma required, Bachelor’s Degree preferred

Distribution/ Warehouse Manager

POSITION SUMMARY

Manage the daily activities of Warehouse operations including general receipts, put-away, order processing, pick, pack, and shipping. S/he will be the leader on a core team that is responsible for driving process improvements and cubing out current warehouse footprint.  This is a fast-paced environment, often dealing with same day shipping expectations in an eCommerce environment. S/he must be accustomed to a metric driven leadership style and prepared to hit the ground running. There is high expectations for accountability and must deliver on immediate inventory controls (capacity planning, adjustments analysis, inventory turns, slow/no move analysis, etc.).

DELIVERABLES AND RESPONSIBILITIES:

• Manages the warehouse ensuring the receipt, coordination, and safety of goods coming through a warehouse
• Manages the receiving, storing, packing, and shipping of merchandise or materials. Maintains stock records and schedules
• Ensures adequate inventory of materials and products in accordance with inventory/product profile
• Coordinates and manages physical cycle counts (daily, weekly, monthly, annually). Trains and manages an inventory team.
• Records retention ~records of shipments, receipts, any inventory transactions, and/or adjustments

 COMPETENCIES & EXPERIENCE

• Forklift operations
• Warehouse Management Systems (WMS) ~software or knowledge of basic WMS process or Material Flow in a distribution environment
• MS Office suite (Outlook & Excel)
• Certificate of License as Forklift operator
• 5-7 years in hands-on Warehouse environment, with 3+ years in a leadership role with multiple direct reports
• Experience in operating multiple Distribution facilities (DC) with satellite inventory control/management
• Experience with implementing and maintaining OSHA standards
• Background or exposure in performance management and formal disciplinary actions
• Ability to stand for long periods of time
• Ability to work in a warehouse environment with varying temperatures
• Must be flexible and willing to be support other areas of the operations if needed
• Must have demonstrated effective and interpersonal skills in both English and Spanish
• Minimum High School Graduate; some college or higher preferred

5-7 yrs experience in Warehouse and/or Inventory Management

If you don’t see an open position that interests you, we encourage you to submit your resume for consideration to any of our functional positions below.

Equal Opportunity Employer

Miami, Florida

 POSITION SUMMARY

The Buyer/Planner will be responsible for planning and buying across multiple categories that support both domestic manufacturing and import categories.  This individual will be a key contributor on the Purchasing and Inventory control team, working closely with Manufacturing Planning, Sales & Marketing and Service team members.  In addition to ensuring supply continuity, this position will be responsible for identifying improvement opportunities and implementing strategies for correction.

DELIVERABLES & RESPONSIBILITIES

• Drive the analysis and review of demand data to support purchasing and planning decisions both short and long term to ensure continuity of supply.
• Maintain database of SKUS and BOMs
• Update location of inventory in perpetual inventory system
• Provide accurate and current data for Purchasing decision making
• Place purchases for manufacturing and MRO materials
• Evaluate suppliers based on price, quality and delivery speed
• Analyze and evaluate historic usage and spend data and develop logical sourcing strategies and fact-based options
• Manage vendor relationships to develop and foster preferred suppliers.

KNOWLEDGE, SKILLS, ABILITIES

 3-7 years related experience

• Inventory techniques, management and reporting experience ie. SKU set up, Turns, Cycle Counts
• Experience in Lean operations
• Demonstrated knowledge of purchasing methods & strategies; direct MRP, Exceptions Min-Max buying
• Strong ERP acumen
• Proficient in the use of MS Office Products (Word, Excel, Powerpoint)
• Import buying experience a plus
• CPIM, CPM, CPSM highly desirable

COMPETENCIES

• Strong working knowledge of purchasing methods and strategies
• Must be able to rely on experience and judgement to plan and accomplish goals
• Strong logic, analytical and negotiation skills to determine reasonable prices
• Self starter with strong ownership attitude and is “measurable” results driven
• Bilingual (English/Spanish) preferred

SW Corp (dba of Spa World Corp) is one of the largest manufacturers of special needs, whirlpool, and traditional bathing products as well as a distributor of luxury accessories.   Our mission is to provide aesthetically pleasing, reliable, and affordable bathing solutions and products to homeowners, facilities, and people with special needs.  SW Corp uses an innovative approach in our business practices, providing support to both B2C and B2B business models.  You can learn more about SWCorp and our products at swcorp.com.

Equal Opportunity Employer