Choose between client and source company customer service support. Redirection of end-user technical inquires to our highly-knowledgeable staff ensures the highest-standard of the Customer Relationship Management (CRM) platform provided by SWCORP. Client-side customer service handling is another option. Representatives from various departments and divisions are always here to help. Each enquiry is treated equally, leaving no calls, questions, and requests unanswered.
The eCommerce Category Manager will be responsible for growing and expanding our current catalog for the SWCORP Brands. This role will partner directly with Sales, Marketing and Supply Chain to help identify opportunities in the marketplace by using gap analysis, product and category research, and competitive analysis to maximize sales conversion. In addition to evaluating current catalog health, the Category Manager will also work with Sales and Marketing to identify product assortment needs. The successful candidate will be the main point of contact for several vendor partners and focus on managing the business relationship, including improving business terms to drive sales and margin improvements. An excellent understanding of eCommerce business concepts, practices, and procedures is MUST. An excellent eCommerce Category Manager must have extensive experience in understanding consumer needs in a Soft or Durable Goods industry. The goal is to increase the sales and profitability of the business to drive sustainable growth.
Responsibilities:
Requirements:
Education and Training:
Inside Sales Representative
POSITION SUMMARY
The Inside Sales division at SWCORP will be focused revenue generation, while insuring to deliver premium service. You will be fostering a sales culture where product quality and service excellence will allow you to acquire new customers, cross/upsell to existing, and increase loyalty through repeat business. As a Brand advocate you will also be required to maintain accurate customer records of all contacts, including but not limited to closed sales, follow ups or general inquiries. As of our first point of customer engagement, you must continually find ways of leveraging each contact by upselling out of warranty parts and cross selling companion products, all while building brand/product awareness.
DELIVERABLES AND RESPONSIBILITIES:
COMPETENCIES & EXPERIENCE
ABOUT US
SWCORP™, also known as Spa World Corporation, was established in 2005 and has since become one of the nation’s leading providers of in-home luxury brand bathtubs and fashion fixtures. Thousands of Americans have entrusted SWCORP™ to deliver high-end quality products that aesthetically and functionally enrich their quality of life. SWCORP™ brand products can be found in the nation’s largest home improvement dealers as well as the globes more trusted internet stores. Position eligible for base + quarterly bonus, Medical, Dental, STD/LTD, Vacation/Floaters and Major Holiday.
INTERESTED IN JOINING OUR TEAM – APPLY ONLINE AT SWCORP.COM/EMPLOYMENT
Other positions also available, click on “OTHER POSITIONS” for a list of our organizational functions.
Account Manager
POSITION SUMMARY
The Account Manager at SWCORP will be focused on fostering and maintaining strong relationships of key accounts. You will act as the primary point of contact for your accounts working towards building long-lasting, mutually beneficial relationships with your contacts, always striving to find the products which best fit the needs of the clients. As an advocate of your clients you will also aid internal departments by collecting information, such as sales leads or promotions, assisting in the processing of orders, analysis of client contracts ensuring compliance, and identifying industry trends.
DELIVERABLES AND RESPONSIBILITIES:
COMPETENCIES AND EXPERIENCE:
ABOUT US
SWCORP™, also known as Spa World Corporation, was established in 2005 and has since become one of the nation’s leading providers of in-home luxury brand bathtubs and fashion fixtures. Thousands of Americans have entrusted SWCORP™ to deliver high-end quality products that aesthetically and functionally enrich their quality of life. SWCORP™ brand products can be found in the nation’s largest home improvement dealers as well as the globes more trusted internet stores. Position eligible for base + quarterly bonus, Medical, Dental, STD/LTD, Vacation/Floaters and Major Holidays.
INTERESTED IN JOINING OUR TEAM – APPLY ONLINE AT SWCORP.COM/EMPLOYMENT
Other positions also available, click on “OTHER POSITIONS” for a list of our organizational functions.
eCommerce Analyst – Multi-channel Home Goods Retailer
POSITION SUMMARY
Provides web analytic support for ecommerce and intranet sites. The Ecommerce Analyst is responsible for all aspects of our internet testing analytics effort, processing all data for analysis using measurement models, developing new performance measurement reports and models. The Ecommerce Data Analyst role includes analysis, use of existing internet measurement tools and operational tasks.
DELIVERABLES AND RESPONSIBILITIES:
COMPETENCIES & EXPERIENCE
Exposure to SEO, SEM, PPC, and remarketing a plus
Manufacturing Production Manager
Summary
Responsible for the results of all operations within a specified area of the plant. Maintain a safe environment by ensuring all safety regulations and rules are followed. Plan for and ensure the availability of the necessary resources required to operate all production operations in area. Monitor all production operations for required throughput levels and maximum effectiveness, and initiate corrective actions when standards are not met. Develop and execute programs and actions to maintain a highly-trained and motivated supervisory staff and hourly workforce. Maintain detailed technical knowledge of area processes, materials, and equipment in order to provide expert guidance in solving problems and implementing improvements.
Responsibilities
Skills/Requirements
Customer Care Associate
SUMMARY
The Customer Service division at SWCORP will be focused on premium support of our customers. This focus on people creates a culture dedicated to our quality of service. You will be a brand advocate fostering an environment where product quality and service excellence go hand in hand. Premium support also means ensuring our customers have everything they need today and tomorrow by cross/upselling. You will be responsible with driving brand awareness and guaranteeing outstanding customer service.
DELIVERABLES AND RESPONSIBILITIES
COMPETENCIES & EXPERIENCE
HS Diploma required, Bachelor’s Degree preferred
Distribution/ Warehouse Manager
POSITION SUMMARY
Manage the daily activities of Warehouse operations including general receipts, put-away, order processing, pick, pack, and shipping. S/he will be the leader on a core team that is responsible for driving process improvements and cubing out current warehouse footprint. This is a fast-paced environment, often dealing with same day shipping expectations in an eCommerce environment. S/he must be accustomed to a metric driven leadership style and prepared to hit the ground running. There is high expectations for accountability and must deliver on immediate inventory controls (capacity planning, adjustments analysis, inventory turns, slow/no move analysis, etc.).
DELIVERABLES AND RESPONSIBILITIES:
COMPETENCIES & EXPERIENCE
5-7 yrs experience in Warehouse and/or Inventory Management
If you don’t see an open position that interests you, we encourage you to submit your resume for consideration to any of our functional positions below.
Equal Opportunity Employer
Miami, Florida
POSITION SUMMARY
The Buyer/Planner will be responsible for planning and buying across multiple categories that support both domestic manufacturing and import categories. This individual will be a key contributor on the Purchasing and Inventory control team, working closely with Manufacturing Planning, Sales & Marketing and Service team members. In addition to ensuring supply continuity, this position will be responsible for identifying improvement opportunities and implementing strategies for correction.
DELIVERABLES & RESPONSIBILITIES
KNOWLEDGE, SKILLS, ABILITIES
3-7 years related experience
COMPETENCIES
SW Corp (dba of Spa World Corp) is one of the largest manufacturers of special needs, whirlpool, and traditional bathing products as well as a distributor of luxury accessories. Our mission is to provide aesthetically pleasing, reliable, and affordable bathing solutions and products to homeowners, facilities, and people with special needs. SW Corp uses an innovative approach in our business practices, providing support to both B2C and B2B business models. You can learn more about SWCorp and our products at swcorp.com.
Equal Opportunity Employer
